Our company (Restaurant365) makes restaurant accounting software for multi-unit enterprises. Whenever I tell that to people who ask me what I do, that is usually the end of the topic of conversation. To some it is a boring type of work but we love it and we love the customers we work with. We recently came up with three ways to go above and beyond and show our customers that we appreciate them.
First – Patronize their stores. I recently took my family and friends to Blaze Fast Fired Pizza who is one of our customers and I learned some new things about their delivery model and at the same time brought in a few new faces for them.
Second – Ask for their feedback and input and actually inventory it and discuss it as a team.
Third – Try to help them in ways other than the service you provide.