Managing Restaurant Operations During the COVID-19 Pandemic

We understand that this an unprecedented time in our history. As members of the restaurant community, we understand that you may be looking for assistance, tips and new ideas to support your business. We will use this post to help and will provide regular updates as we all navigate the fast-moving climate together.

Updates posted today will be preceded with NEW.

Helpful articles and resources related to Restaurants and COVID-19

Updated April 3, 2020

There is an abundance of news and information available. We have compiled those that we find the most helpful and informative for restaurant owners and operators.

Comprehensive News and Information 

Several outlets have also compiled comprehensive updates, here are the ones we have been monitoring.

NEW Nation’s Restaurant News What Restaurant Operators Need to Know About the New Small Business Administration Loan Programs 

NEW Nation’s Restaurant News How Restaurant Chains are Catering to Families, Kids During the Coronavirus Pandemic 

NEW Restaurant Hospitality Food Trucks Get Creative to Survive the Coronavirus Crisis, from Selling Groceries to Pivoting to Delivery 

Hospitality Technology Toast’s Rally for Restaurants Supports Community During COVID-19 Health Crisis 

Bon Appetit Closures, Takeout, and Relief Efforts: How Food Businesses Nationwide Are Handling Coronavirus 

Restaurant Hospitality Application Process for Paycheck Protection Program Begins April 3 

Restaurant Hospitality Despite Coronavirus, New Restaurants Open and Older Locations Reopen Their Doors

Forbes These Michelin-Star Restaurants Are Offering Delivery & Carry Out During COVID-19 

Restaurant Hospitality Chefs, Law Firm Form Coalition to Fight for Insurance Claims Related to Coronavirus 

Restaurant Hospitality How to Deal with Landlords in the COVID-19 Pandemic  

Forbes Getting Cash For Your Small Business Through The CARES Act 

Nation’s Restaurant News Here’s What the $2 Trillion Economic Stimulus Plan Does for Restaurants 

CBS San Francisco Bay Area Restaurants Step Up To Give Back During Uncertain Times Of COVID-19 Pandemic 

Associated Press Senate Passes Coronavirus Rescue Package on Unanimous Vote 

Washington Post Senate Aims to Vote Wednesday on $2 Trillion Coronavirus Bill After Landmark Agreement with White House

Bar & Restaurant $2T Stimulus Package Deal Reached

Morning Consult Voters Overwhelmingly Back Federal Help for Small Businesses, Restaurants

The Mercury News Today is ‘Great American Takeout Day’ to Support Restaurants During COVID-19 Crisis

Georgia Restaurant Association COVID-19 Restaurant Employer Guidance: Time Off Related to the Coronavirus

Horizon Beverage Up-to-Date Information for Hospitality, Restaurant, and Beverage Industries: COVID-19 Support and Relief Efforts

Statista Year-over-Year Daily Change in Seated Restaurant Diners Due to the COVID-19 Pandemic Worldwide from February 24 to March 22, 2020

Food and Wine The Big Four Pizza Chains Are Hiring Over 60,000 Employees to Handle Delivery Demand During COVID-19

Running Restaurants Restaurant Lease Questions, Concerns & Approaches with COVID-19 

Nation’s Restaurant News Restaurants Ask Consumers to Join #TheGreatAmericanTakeout Amid Coronavirus Fallout

National Restaurant Association Pivoting to Off-Premises

Nation’s Restaurant News National Restaurant Association Starts Grassroots Campaign Petitioning Lawmakers to Save Restaurants

National Restaurant Association COVID-19 Resources and Information by State

Nation’s Restaurant News National Restaurant Association Offers Guidance for States on Unit Closures and Plans for Local Economic Stimulus 

Nation’s Restaurant News Financial Relief Coming to Quick-service Franchisees Hammered by Coronavirus Pandemic

Hospitality Technology Restaurant Technology Network Kicks Off COVID-19 Workgroup

Nation’s Restaurant News Domino’s Pizza Hiring 10,000 Workers to Meet Delivery Demand During Coronavirus Crisis 

Bon Appetit How Food Businesses Nationwide Are Handling Coronavirus 

Black Box Intelligence Coronavirus and the Restaurant Industry: What the Data Shows

Fast Casual Following COVID-19: How the Virus is Affecting the Fast Casual Industry

Eater A Comprehensive Guide to Coronavirus and the Food World

National Restaurant Association Coronavirus Information and Resources

QSR Magazine Coronavirus Updates: What Restaurants Need to Know

James Beard Foundation How the Restaurant Industry is Responding to COVID-19

Running Restaurants Restaurants & Covid-19 (free recorded webinar)Great insights from  Roger Beaudoin from Restaurant Rockstars as well as questions and answers from restaurant operators.

News on Government Relief

Nation’s Restaurant News Here’s What the $2 Trillion Economic Stimulus Plan Does for Restaurants 

USA Today Senate Passes Historic $2 Trillion Stimulus Package to Curb Effects of Coronavirus 

Forbes Small Business Relief Tracker: Funding, Grants and Resources for Business Owners Grappling with Coronavirus

Restaurant Business White House Says Relief for Restaurants is in the Works

Restaurant Hospitality National Restaurant Association Sends Restaurant Industry Recover and Relief Proposal to White House

Fast Casual Will US government grant restaurants’ request for $145 billion recovery fund?

Small Business Administration Coronavirus (COVID-19): Small Business Guidance & Loan Resources

Small Business Administration Disaster Assistance Loans for Small Businesses Impacted by (COVID-19)

Health and Sanitation  

Ensuring employees and customers are safe is a top priority among restaurants across the nation. Here are some tips on how to maintain a sanitary environment and confidence with your customers during this time.

Food & Drug Administration FDA Answers Food Safety Questions Regarding COVID-19

Nation’s Restaurant News How Should Restaurants Clean in Coronavirus Cases

AZ Central Ways to Keep Diners Safe

EPA List of disinfectants to use against COVID-19

Delivery and Creative Ideas 

As the nation’s restaurants move to a takeout and delivery model, here are a few resources to assist with this new reality.

Restaurant Hospitality Owner of Seattle Restaurant, Piroshky Piroshky, Launches Catch22: A Digital Restaurant Directory for Industry Hurting During Coronavirus Crisis

Nation’s Restaurant News Restaurants Pivot to Groceries and Meal Kits

Running Restaurants 25 Tips for Getting Your Restaurant’s Takeout and Delivery Right

Restaurant Business Restaurants Adapt Menus to COVID-19

Eater Grubhub Announces It Will Delay Collecting Fees as Restaurants Deal With COVID-19

Nation’s Restaurant News DoorDash announces relief measures for restaurants

FSR Magazine Why a Takeout-and-Delivery-Only Model Could Save Your Restaurant

Eater  Fine Dining Restaurants Are Pivoting to Takeout and Delivery

Monetary and Community Support

A number of outlets have put together lists of resources to help restaurants and small businesses financially.

Nation’s Restaurant News Financial Relief Coming to Quick-service Franchisees Hammered by Coronavirus Pandemic

Eater List of Relief Funds for Coronavirus-Affected Restaurants, Bars, and Food Service Workers

Food and Wine As Coronavirus Shutters Restaurants Across the Country, a Swell of Support for Workers Rises Up

Financial Relief for Restaurant Employees

Restaurant365 How the Federal Stimulus Package and Other Aid Can Provide Immediate Financial Relief for Your Restaurant Employees

Eater New York List of Local Relief Funds for NYC Restaurant Workers

Restaurant Opportunities Centers United National and City/State Resources Available to Restaurant Workers

Los Angeles Magazine People Are Pitching in to Help L.A.’s Independent Restaurants and Their Workers

What Restaurant365 is doing during this time

Updated April 3, 2020              

For their safety and health, R365 employees are encouraged to work from home starting March 16.  Please know we will be working tirelessly to support you in these difficult times.  Please reach out to us. We want to hear from you.

Current Restaurant Industry Trends 

Restaurant365 has a unique vantage point based on a diverse customer base that includes fast casual, quick serve and fine dining restaurants, spanning the entire spectrum of the industry segments, including large chains, franchisees, franchisors, independent multi-units and single units. We’ve aggregated data from this varied group in order to provide you with the clarity you need in this uncertain time to help you make better decisions. See the restaurant industry trend dashboard based on summary sales data drawn from Restaurant365’s customer base of more than 10,000 restaurants across all 50 states with nearly 100 point-of-sale vendors represented. To learn more, read the blog post, The State of the Restaurant Industry Amid COVID-19. 

CARES Act Passes

Read the latest blog post, The Federal COVID-19 Relief Package: What it Means for YOUR Restaurant for an overview of the bill, what relief the economic package offers restaurant businesses, eligibility requirements and instructions for submitting a loan application. To help you guide your employees on where they can go for financial help, read the blog post, How the Federal Stimulus Package and Other Aid Can Provide Immediate Financial Relief for Your Restaurant Employees.

Thinking of Delivery/Takeout Only?

With many restaurants around the country either shifting to a takeout/delivery only model or implementing a delivery option for the first time, there are many factors to consider about how to navigate and make decisions in this new landscape. Watch a roundtable discussion with members of R365, FTR Hospitality, and All Systems Hospitality as they discuss accounting and operations tips, as well as what you need to consider when moving to this new model or read the blog post, Financial and Operational Implications of Moving to Restaurant Delivery/Takeout Only During COVID-19 Outbreak.

If you’ve already made the decision to move to a delivery/takeout only model, read the blog post, 12 Tips for Restaurant Delivery/Takeout During COVID-19 Crisis to increase the success of your temporary operational shift.

Calculating Your Restaurant’s Break-Even Point

Customers are asking how to calculate a break-even point to make data-driven operational decisions during this uncertain time. In response, we’ve written a blog post, How to Calculate a Restaurant Break-Even Point. We’ve also embedded a handy calculator within the blog post so that you can easily calculate your restaurant’s break-even point.

Many customers have also asked if there are tips for controlling costs in these trying times.  Here are the main steps we recommend:

  1. Reforecast your sales
  2. Adjust your ordering
  3. Adjust your staffing schedule
  4. Actively manage labor cost
  5. Tag your daily sales summary

We’ve written a helpful blog post with each step spelled out in more detail.  If you would like help in walking through these steps in your R365 system, please contact support and we’ll be glad to assist you.

Ready to learn how Restaurant365 can help you streamline your back office and discover profits?

Schedule a demo today.

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