I am re-reading Jim Collins’ book ‘Good to Great’. In it he discusses how technology can help you get from good to great but it can’t be what takes you from good to great. This idea is not a new idea but I really like the way he presents it. It comes back to the central idea of People, Process, & Technology. In his words, The Who – then – The What – then – The How.
Restaurant365 is exactly that – a tool that enables multi-unit restaurant businesses to focus on their ‘hedgehog concept’. And what is the ‘hedgehog concept’ for restaurants? That’s up to you but here are a few ideas to get you started:
1. What are you passionate about? – Food and People
2. What can you be the best in the world at? – Providing the best cusomer service in your market
3. What are your economic drivers? – Guest Count, Average Check, Net Sales, & Prime Cost
So, take these three starters and then add your own to come up with the one simple thing that you focus all your company on – in other words, your ‘hedgehog concept.’ Restaurant365’s accounting and operations modules can facilitate the capturing of these key economic drivers and help you focus on these ideas.
Morgan Harris | Co-founder | Restaurant365