The most powerful force in the world is delegation.  It is what enables ideas to grow into large enterprises that cover the globe and serve millions of people.  Whether you own/run 3 restaurant locations or 300+, your ability to succeed is dependent on your ability to delegate.  You can’t do it all.  So you have three choices: delegate tasks to a person, a machine, or a combination of the two.   You will need to consider a number of things when determining which delegation method is best for you, including cost, customer experience, mission statement, capabilities of current staff, pros and cons of people and pros and cons of machines etc.

Much of the analysis will depend on the owner’s style, budget, and staff.  To help with your analysis here are three ways in which a machine can be better than a person.

  1. Consistency
  2. Timeliness
  3. Cost

You can make the argument either way on each of these depending upon the situation but let’s be clear about the obvious elements of each.

  • Consistency – Machines/software generally don’t think.  It does the same thing over and over again and once a system is dialed in, it never varies.  It also never gets sick or takes a vacation.  There may be the occasional system outage but comparing this to the amount of time a human has outages, it isn’t even close.
  • Timeliness – Machines/software can serve up and share information instantly.  There is no need to wait for someone to gather the data, send it, etc.  When a system contains data, it is instantly available to all other users of the system.  Machines/software also can process and search large amounts of information quickly and accurately.  Some of the best humans can do crazy math and can recall every detail from years ago but nothing like a machine/software.
  • Cost – When you add up the real cost of a person v. a machine/software, there is no question that in most cases the technology is less expensive.  Remember one thing, the makers of machines/software take into account the ROI benefits before they go to the trouble of making the machines/software.  If it didn’t pencil out, you would not see be seeing it in the marketplace to begin with.  Remember when doing this calculation, include the cost of taxes, insurance, training, and general turn-over of people.  The additional costs of employing someone above their stated salary or wage is commonly referred to as ‘burden’ and when factored in, helps present the true facts of your analysis.

These are a few of the most important factors when deciding to delegate a task to either a machine/software, a person, or both.  For multi-unit restaurant operators, they need to regularly review their processes to ensure that the delegation choice they made is providing the best results for the desired outcome.   Restaurant365 is designed to help multi-unit restaurant owners work through and reduce the spend on human labor but also consolidate the spend on machines/software.  You could say it’s a win/win/win.

Morgan Harris  |  Co-founder  |  Restaurant365