Maximize Profits with Automated Dispute Resolution
Restaurant365Â automates the third-party dispute management process, helping you reclaim lost delivery platform revenue and focus on what you do best.
Automated Dispute Resolution
Save Time & Money with Dispute Resolution Software
End constant delivery platform disputes that drain critical restaurant resources.
- Recover up to 80% of potential lost revenue.
- Save hours each month with automation.
- Boost profits from existing sales.
Centralize Dispute Resolution
Consolidate Disputes with Chargeback Management Tools
Consolidate Grubhub, UberEats, and Doordash disputes on a single dispute management system, eliminating lost cases, revenue, and profit.
- Spend less time managing multiple systems.
- Recoup revenue faster.
- Facilitate companywide visibility.
Automated Dispute Management
Cut Out Manual Dispute Management Tasks
Automatically file and track disputes to reduce manual effort and missed claims.Â
- Effortlessly reclaim lost revenue.
- Focus on delivering excellent experiences.
- Resolve disputes faster.
Real-Time Issue Tracking
Monitor Progress with Automated Dispute Resolution
Monitor dispute progress in real-time, eliminating back-and-forth follow-ups.Â
- Drive accountability.
- Get accurate insights.
- Accurately assess third-party delivery.
FAQ
Get answers to the most frequently asked questions about Restaurant365 accounting alongside our reporting, inventory, workforce, and payroll tools.
What does the Dispute Resolution module do?
This module automate tasks for restaurants, including dispute resolution, promotions, finance, downtime management, and reviews. The Dispute Resolution module specifically focuses on helping restaurants recover revenue lost from customer disputes on third-party online ordering platforms like DoorDash, Uber Eats, Grubhub, and SkipTheDishes.Â
Why is dispute resolution important for my restaurant?
Unresolved customer disputes on online ordering platforms directly impact your restaurant’s profits. With commission rates ranging from 15-30% per order, even a small number of disputes can significantly erode your margins.Â
How does Restaurant365 automate the dispute resolution process?
Seamlessly integrating a dispute resolution tool with your third-party online ordering platforms allows claims to be automatically filed on your behalf. This eliminates the need for manual intervention and promptly addresses potential revenue loss.Â
See How You Can Save Money with R365
Seamless Revenue Recovery
Restaurant365 automates dispute resolution, helping restaurants reclaim lost revenue from platforms like DoorDash and UberEats without the hassle.
FAQ
Disputes and chargebacks can create costly challenges for restaurants, from lost revenue to wasted staff time. This FAQ explores why disputes happen, how to track and manage them effectively, and how Restaurant365’s Dispute Resolution software compares to alternatives like Square or Toast. You’ll also see how R365 saves time by integrating with your POS, accounting, and payroll systems for seamless reconciliation.
What are the biggest reasons disputes happen in restaurants, and how can I prevent them?
Restaurant disputes most often stem from fraudulent charges, billing errors, order mistakes, or dissatisfaction with food quality or service. They can also arise from unclear or poorly handled refund policies. To prevent them, restaurants should use accurate receipts, train staff carefully, maintain consistent quality, set clear refund policies, and address customer complaints quickly before they escalate.
How do I track and manage chargebacks or disputes from credit card companies?
R365 lets you track chargebacks and disputes by linking them to original transactions, posting adjusting entries, and monitoring their status. Its Automated Dispute Resolution module centralizes disputes from delivery platforms and streamlines filing and tracking. Final resolution still comes from your bank or processor, but R365 ensures the financial impact is recorded accurately.
How much staff time can Restaurant365 dispute resolution software save compared to handling issues manually?
R365’s Automated Dispute Resolution tool is designed to save hours each month by reducing the manual work of handling disputes. It automates filing, tracking, and recovery, freeing staff to focus on other tasks.
What’s the difference between R365 Dispute Resolution software and alternatives like Square, Toast, or other back-office tools?
R365 Dispute Resolution automates filing, tracking, and reconciling disputes across multiple platforms while tying results directly into accounting. Alternatives like Square or Toast handle disputes one by one and lack full automation or consolidation. R365 stands out by saving time, reducing errors, and giving restaurants better visibility into recovered revenue.
Does it integrate with my POS, accounting, or payroll system so I don’t have to reconcile manually?
Yes, R365 supports integration with POS systems, payroll, and your accounting workflows so you don’t need to reconcile everything manually. It pulls in sales and labor data from your POS, maps journal entries into your general ledger, and funnels payroll data into accounting automatically.