Five Guys NY is one of the fastest-growing Five Guys franchisee groups in the U.S., operating 54 locations across New York. Known for delivering the brand’s signature burgers and fries with consistent quality and speed, the group set ambitious expansion goals that required sharper financial oversight and operational control. To support this growth Five Guys NY partnered with Paperchase Hospitality Accountants, a financial services firm dedicated to the hospitality industry. Paperchase provides expert accounting and advisory services designed to help restaurant operators gain real-time financial visibility, control costs, and confidently scale their businesses. Together with the operational power of Restaurant365, the partnership gave Five Guys NY the tools, insights, and strategic support needed to expand efficiently and profitably.
As Five Guys NY set its sights on rapid expansion, the leadership team quickly realized their existing systems weren’t built to scale. Managing finances across dozens of growing locations proved increasingly complex, with limited visibility into labor costs, prime cost, and store-level performance. Their legacy system couldn’t provide the real-time data needed to make fast, confident decisions or manage cash flow effectively across the business. Without a centralized, integrated solution, the team struggled to track operational expenses, standardize reporting, and respond nimbly to shifting operational demands. To keep growth on track and margins healthy, they needed to streamline financial operations and drive efficiency across their locations.
To support its aggressive growth plans, Five Guys NY partnered with Paperchase Hospitality Accountants, a trusted financial partner with deep expertise in the restaurant industry. Paperchase brought day-to-day accounting support and strategic advisory services, while implementing Restaurant365 as the integrated platform to connect operations and financials. With Restaurant365, Five Guys NY gained real-time access to key metrics like labor costs and prime cost across all locations — insights that had previously been out of reach. The platform’s reporting and automation tools helped streamline processes, reduce manual work, and eliminate the blind spots that had hindered timely decision-making. Together, Paperchase and Restaurant365 created a flexible, scalable financial management system that empowered Five Guys’ leadership and operators to improve performance.
When Paperchase combines their deep understanding of restaurant economics with the insights provided by Restaurant365’s platform, businesses like Five Guys NY can optimize profitability and manage growth effectively through informed, data-driven decisions.
Morgan Harris, Co-Founder
Restaurant365
With Restaurant365’s robust reporting tools and Paperchase’s financial expertise, Five Guys NY gained daily visibility into performance metrics across all 54 locations. This real-time insight enabled district managers to make quick, informed decisions around labor and operational costs, helping the team stay lean and efficient—even during periods of rapid expansion. Over the course of three years, Five Guys NY reduced labor costs by 4%, increased net profit by 6%, and brought its prime cost down to 47%, well below the New York industry average of 65%. These improvements provided the financial stability needed to support the addition of 40 new locations.
Beyond profitability, the partnership unlocked significant operational efficiencies. Paperchase’s scalable accounting model allowed financial practices to be standardized across all locations, while Restaurant365’s seamless integrations with POS and vendor management systems ensured smooth reporting, vendor reconciliation, and day-to-day operations. The result was a tightly run, data-informed business model that empowered the Five Guys NY team to make faster decisions and continue growing with confidence.
The collaboration between Paperchase and Restaurant365 gave Five Guys NY the critical financial tools and expert guidance they needed to not only expand but thrive. By combining strategic financial experts with an integrated software platform, Five Guys NY successfully navigated rapid growth while maintaining operational efficiency and profitability.
4% reduction in labor costs
across 54 locations
6% increase in net profit
over three years
47% prime cost achieved
below NYC industry average of 65%
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