Nick’s Pizza & Pub is one of America’s most loved independent pizza restaurants. With two locations in the northwest suburbs of Chicago, the secret pizza recipe that has been passed down through generations. It’s not only the talk of the locals, but also of visitors from far and wide. The secret for this company’s success is not just in the pizza sauce; Nick’s benefits from a strong company culture as well as from an end-to-end back office solution that helps them increase control and efficiency in their daily operations.
Prior to using R365, Nick’s Pizza & Pub had major cost control issues. Similar to other customers that have implemented R365, Nick’s manually tracked inventory via spreadsheets, and used QuickBooks for accounting. This process was inefficient and required a lot of extra administrative work for the managers and accounting staff. The tedious nature of using spreadsheets caused management frustration. They also lost faith in their numbers and the entire process.
In 2005, Nick’s Pizza & Pub decided to take control of their inventory and accounting by replacing their spreadsheets with R365. They immediately started polling their Aloha POS System to automate their Daily Sales Reporting, menu item sales tracking, and their sales posting to the general ledger.
Nick’s also began using R365 to suggest inventory ordering and to validate what they received against what they ordered. Nick’s also built recipes in R365 to generate theoretical food costs and inventory usages which were then compared against actual food costs and inventory usages. To complete their implementation of R365, Nick’s automated their accounts payable, general ledger, and profit and loss reporting.
Nick’s immediately benefited from R365’s integration with their Aloha POS due to the manual processes this integration eliminated. They are pleased with how easy it is to train their staff on the new software. Management is able to get a much clearer picture of daily operations and is therefore held accountable for their results. With R365, now ordering, receiving, transferring, and tracking inventory is as easy as a toss of a pizza.
Prior to R365, only one person could concurrently access QuickBooks to see information or run reports. After implementation, Nick’s is able to have multiple managers concurrently see information in real time. “With R365, I can ask any manager at any time to look at a P&L and pull out details of any category. I can obtain the information I need in a fast and efficient manner,” says Nick Sarillo, owner of Nick’s Pizza & Pub.
Nick’s management reports that R365 provides them with real-time insight into their operations. R365 saves them a significant amount of time in completing administrative tasks. This savings provides management more time to focus on customer satisfaction and employee retention. In an industry where a 200% employee turnover rate is average, Nick’s has managed to lose and replace only 20% of their staff every year. “It’s really nice to know where you’re at financially at anytime,” says George Magana, Controller of Nick’s.
For Nick’s Pizza & Pub, switching to R365 was more than just a tech upgrade. It was a turning point. By eliminating guesswork, boosting team accountability, and streamlining daily tasks, they’ve gained the time and insights needed to focus on what really matters: great food, a strong team, and an unforgettable guest experience. With R365, Nick’s isn’t just keeping up—they’re growing stronger every day.
20% reduction
in employee turnover annually
Gained real-time insights
enabling faster decision-making
Hours of admin time
giving managers more time to focus on customer satisfaction
Discover how you can start achieving savings like these for your business
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Restaurant365 bridges the gap between accounting and operations by centralizing all data, helping restaurant operators to become more efficient, accurately forecast, and tackle any challenge or opportunity with speed and accuracy.
