This article first appeared in Hospitality Technology.
At a time when razor-thin margins and unpredictable supply chains dominate the restaurant landscape, tech innovation isn’t just a “nice to have” — it’s a lifeline.
For today’s restaurant IT leaders, the biggest questions aren’t just about implementing technology. They’re about how to make technology meaningful: how it can reduce waste, improve forecasting, and empower managers to focus less on guesswork and more on growth.
“The restaurant industry is full of amazing, experienced operators,” said Joe Hannon, General Manager of Inventory and Purchasing at Restaurant365 during our interview at NRA 2025. “But what comes with that experience is sometimes fear of change. You’ve got folks saying, ‘I’ve been doing this way for 20 years — I don’t need a software to tell me how to do it.’”
Yet even for the most seasoned operators, technology is starting to prove that gut instinct alone isn’t enough in today’s operating climate. Tech-enabled decision-making — driven by AI, automation, and predictive analytics — is now the difference between surviving and scaling.
Read the full article in Hospitality Technology.
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