How Black Rock Coffee Rebuilt Its Systems to Support Rapid Growth

Growth exposes weaknesses you didn’t know about. Processes that once felt “good enough” start to slow teams down and create friction across locations.

On Thursday, Feb. 5, at 1 p.m. CT, Restaurant365 Solutions Architect Marc Cohen is joined by Black Rock Coffee Bar VP of Learning & Operations Services Heather Kluzak to look at what actually breaks as brands scale and what operators must rethink before it becomes a problem.

Go inside how Black Rock identified problems early, rebuilt core systems, and created clearer visibility for leaders at every level.

Learn how to:

If you’re growing (or planning to), this will help you see what’s coming before it shows up on your P&L.

Meet the Speakers

Marc Cohen
Solutions Architect
Heather Kluzak
VP of Learning & Operations Services

Restaurant365 brings together accounting, operations, scheduling, and more in a flexible platform—empowering restaurants to choose the solutions they need and scale with confidence.