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R365 Payments:

Your Questions Answered

We are making some exciting updates to R365 Payments! This FAQ page clarifies the changes and highlights the benefits for you.

Benefits

Faster Verification
Get verified in a matter of days with our new self-service portal.

All your payments, regardless of type, will be consolidated into a single bank transaction, making reconciliation easier. Batch codes, payment IDs and additional auto-matching bank rules ensure an accurate, seamless reconciliation between each of your payments and the withdrawal from your bank.

Our new check layout displays our secure R365 bank account information and signature, reducing the risk of fraud and protecting your financial data.
Returned funds will be initiated by R365, not directly from your bank, and displayed within your instance.
Gain real-time insights into your vCard and check processing status directly within your R365 account.

Important Considerations

To prevent any delays with R365 ACH payments to your account, if you have positive pay ACH enabled with your bank, please let them know and add R365’s company ID (1452758311) to your approved list.
Batch Payments

Your payments will be debited from your bank account as one lump sum on the day of processing:  

  • All your payments, regardless of type (ACH, vCard, or check), will be consolidated into a single bank transaction for easier reconciliation.  
In the case of returned funds, R365 will handle internal processing of ACH return files. However, to refund your customer, you’ll need to initiate the process via AP Operations.

ACH payments in 3-4 business days.

vCard payments in 5-6 business days.

Check payments in 7-10 business days.

Checks will be issued out of a R365 clearing account to protect your banking information from check fraud. Your company name and return address will continue to be displayed. 

Have More Questions?

If you have any further questions about these updates, please don’t hesitate to contact our support team.
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