R365 Payments:
Your Questions Answered
We’ve made some exciting updates to R365 Payments! This FAQ page clarifies the changes and highlights the benefits for you.
Benefits
Faster Verification
Get verified in a matter of days with our new self-service portal.
Streamlined Reconciliation
All your payments, regardless of type, will be consolidated into a single bank transaction, making reconciliation easier.
Enhanced Security Measures
Our new check layout displays our secure R365 bank account information and signature, reducing the risk of fraud and protecting your financial data.
Returned Funds
Returned funds will be initiated by R365, not directly from your bank, and displayed within your instance.
Detailed Payment Tracking (Coming Soon!)
Gain real-time insights into your vCard and check processing status directly within your R365 account.
Important Considerations
Returned Funds Processing
In the case of returned funds, R365 will handle internal processing of ACH return files. However, to refund your customer, you’ll need to initiate the process via AP Operations.
Future Processing Speeds
ACH payments in 3-4 business days.
vCard payments in 5-6 business days.
Check payments in 7-10 business days.
Have More Questions?
If you have any further questions about these updates, please don’t hesitate to contact our support team.