...that what customers value most in a restaurant is friendly and hospitable employees. What’s more: up to 95% of consumers consider customer service when deciding
...that help restaurants anticipate customer behavior, thereby reducing gaps in seating and optimizing turnover rates. Additionally, customer data is gold; a robust system will not
...Statistics show that 65% of a company’s business comes from its existing customer base, making customer retention vital when it comes to sales volume. Learn
...build steady sales and a loyal customer following. Your ghost kitchen doesn’t have a front-of-house presence to draw in customers, so focusing on your brand
Every customer who orders from your restaurant takes a look at your menu. With this visibility, restaurant menu engineering provides a huge opportunity to grow
...options. The process for the customer is essentially the same as it would be for ordering from any restaurant: customers contact the business through a
...crucial factor in customer satisfaction. Make sure to monitor delivery times and communicate any delays or issues with the delivery partner and the customer. This
...for an award in customer excellence with a focus on accounting, operations, and workforce. Restaurant365 is thrilled to announce the inaugural Customer Excellence Awards. This
...own checklists and driving improvements,” shared Rick Weber, COO of Johnson’s Landing, the Workforce Excellence winner. About the Restaurant365 Customer Excellence Awards Launched in 2025,
...King franchise requires more than just serving delicious burgers and fries. Franchisees must juggle various operational aspects, from financial management to employee training, all while
...Highlighted data from Restaurant365’s annual customer survey, surrounding restaurant food and labor costs, industry trends, and the future of restaurant tech. Each December, the Restaurant365
...food and beverages sold. Customer Retention Rate: The percentage of customers who return for another visit. Customer Satisfaction Score (CSAT): A measure of customer happiness
...to meet the new needs of their customers. From my perspective, there is no greater silver lining from COVID-19 for the industry than this: operators
...dining frequency, check size, customer conversion and loyalty. Increase Customer Retention with a Loyalty Program A loyalty program can be valuable to create a deeper
...chosen to go digital to ensure customers’ health and safety as these touchless menus can help mitigate virus spread. Diners have embraced this new technology.
WEBINAR RECORDING Customer-Centric Operations: The Future of Service Excellence NOVEMBER 5TH 1:00 PM CT Deliver Exceptional Service and Build Lasting Customer Loyalty In today’s competitive
...customer benefits would kick start a feedback loop that on its own generated more investment, growth, and customer benefit. They quickly realized that their flywheel
...food and beverages sold. Customer Retention Rate: The percentage of customers who return for another visit. Customer Satisfaction Score (CSAT): A measure of customer happiness
...food and beverages sold. Customer Retention Rate: The percentage of customers who return for another visit. Customer Satisfaction Score (CSAT): A measure of customer happiness
...and Customer Success teams constantly working with customers to make them successful. They are, of course, also getting feedback and reading the temperature on how
...food and beverages sold. Customer Retention Rate: The percentage of customers who return for another visit. Customer Satisfaction Score (CSAT): A measure of customer happiness
...food and beverages sold. Customer Retention Rate: The percentage of customers who return for another visit. Customer Satisfaction Score (CSAT): A measure of customer happiness
Restaurant365 brings together accounting, operations, scheduling, and more in a flexible platform—empowering restaurants to choose the solutions they need and scale with confidence.
