Growth creates complexity, and even the best operators can end up buried in spreadsheets and siloed reports. In this session, Restaurant365 Solutions Architect Marc Cohen sits down with Black Rock Coffee Bar Business Intelligence Senior Manager Jaclyn Nesemann to unpack how the 170+ location brand is building a disciplined, data-driven culture as it scales from a single drive-thru to a national coffee powerhouse. Rather than relying on end-of-month spreadsheets and gut feel, Black Rock now uses weekly, unified data—inventory, waste, product mix, and actual-versus-theoretical performance—to surface the few signals that matter most for cost of goods, labor, and guest experience. The conversation will explore how “plain language” dashboards, real-time insights, and simple weekly routines align store teams, reduce administrative noise, and create space for leaders to focus on coaching, culture, and hospitality. It’s a practical look at how data, process, and AI together can truly power restaurant profitability at scale.