Growth creates complexity. At some point, even the best operators find themselves buried in spreadsheets, chasing numbers that don’t quite connect.
Black Rock Coffee Bar found a better way.
In this session, Restaurant365 Solutions Architect Marc Cohen sat down with Black Rock BI Senior Manager Jaclyn Nesemann to talk about how a 190+ location brand built a real data culture as it scaled from a single drive-thru to a national coffee powerhouse.
The conversation covered how Black Rock moved away from end-of-month spreadsheets and gut feel, and toward weekly, unified data across inventory, waste, product mix, and actual-versus-theoretical performance. The result was a clearer picture of what actually drives cost of goods, labor, and the guest experience.
Attendees heard how plain-language dashboards, real-time insights, and simple weekly routines help store teams stay aligned, cut through administrative noise, and give leaders more time for coaching and hospitality.
For anyone trying to figure out how data, process, and AI can work together in a real operation, this session was worth the time.
What you will walk away with:
Jaclyn Nesemann
Restaurant365 brings together accounting, operations, scheduling, and more in a flexible platform—empowering restaurants to choose the solutions they need and scale with confidence.